Rattan Direct Reviews – Share YOUR Feedback Here!

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Welcome to the Rattan Direct Review page where you can voice your own opinions, personal experiences and your feedback about Rattan Direct.

A brief company information is outlined below and under this you can share your own feedback in the comment box sections provided

Rattan Direct Background Information:

They are the leading Rattan furniture supplier in the UK for the garden and conservatory at low direct prices. They have a showroom in the Bolton in the Northwest which displays both their indoor and outdoor range and they have a nice range of colours to choose from such as black, brown as grey. As a direct supplier, they claim they can to be in a position to offer the best prices for top quality furniture and their Rattan furniture is designed in-house which makes their products unique. Their all-weather outdoor furniture is maintenance free also as it is PVC rattan that is woven over a fully aluminium frame which means they will not rust and they provide a 5 year structural warranty to give you confidence when making any outdoor furniture purchases.

Company Details

Rattan Direct
Bentinck Street
Farnworth
Bolton
BL4 7EPR
0800 088 3333 / 01614 080494
customerservices@rattandirect.co.uk
sales@rattandirect.co.uk

Business:

Rattan furniture
Indoor and Outdoor Furniture
Conservatory Furniture
Dining and Lounger Furniture
Open Mon-Fri 9am to 5pm
Closed Saturday & Sunday
Showroom will open on Sunday by appointment

Overall Rating based on Recent Reviews

A selection of their product range is outlined below:

Key Points to note:

  • Free outdoor covers are provided for the Winter
  • 5 year structural warranty is included
  • They offer 12 month finance at 0% interest so you can buy now and pay later
  • Free UK mainland delivery
  • Deliveries can be placed in the room of your choice
  • Cushions are not to be left out in the weather as they are not covered under warranty
  • They offer a 14 free trial – if you are not happy, they will organise collection
  • They offer a price match promise also – if you see it on sale at a lower price, they will match it
  • To view further information from Rattan Direct including promotional offers and prices – Click Here

Selection of Positive Comments – Pros

  • Great quality furniture purchased – will last a long time
  • Well organised delivery – good shipping and despatch
  • Well made and very comfortable – great covers added to protect it during the Winter
  • Delivery guys are extremely helpful and attention to detail is very good
  • Excellent prices available given the quality of the product being bought
  • Comfortable, sturdy and attractive to the eye and great service both pre and post delivery
  • Courier guys will even carry it to the designated room even if that room is upstairs
  • Great customer service, quality products, a rapid delivery and all at the right price
  • Missing parts when they occur where despatched immediately

Selection of Negative Comments – Cons

  • Wrong cushions delivered with the furniture which is annoying – plus the quality of the cushions could be better
  • Slow at responding to emails when it comes to returns
  • Slow at returning phone calls when it comes to problems or issues
  • Not meeting the delivery time slot allocated or specified which is annoying when you take time off work
  • They rely too much on external couriers who in turn cannot commit to required service levels
  • They email telling you the delivery will be tomorrow and yet it never showed up – poor customer service overall
  • Small parts such as pvc bolt caps missing with their deliveries
  • Items apparently confirmed in stock when ordered yet ended up being sold out due to high customer demand
  • The service level from 3rd party logistics companies are very unreliable

Overall - many people are 100% satisfied with their service and strongly recommend them while others are extremely unhappy and strongly do not recommend - Now it’s time to voice your own opinion (we don’t send any emails hassling you for any further information whatsoever and your email address is kept strictly confidential)

Please help and educate the UK wider community by leaving your review and feedback in the comment box section below

 

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